Frequently Asked Questions

About the course: I want to thank you for all the love and participation and engagement with this course. I love teaching and have been doing this for last few years.I am a food photographer and publish my experiments on in my spare time. This 30Day course is an extension of learnfoodphotography.comThis year we've changed the platform, commenting system and several other things. As a result of this change, we are having some technical issues.

I appreciate your patience with the course (and me 🙂 ) because I don't have a support team that helps me with this course (and I do this in the evening after I am done for the day).

Thanks for the love,

Most of the emails that we are receiving are about similar issues that more than one student is having. On this page, you will find answers to most common questions that students have.

If you can't find your question, leave a comment below and we'll reply as soon as possible.

I did not receive today's lesson in the email. Is there something wrong?
Lessons are being sent once every 24 hours. That's once a day. Check when you received the last email and wait for 24 hours. If you haven't received an email, most likely it has not been 24 hours since you received the previous email. If 24 hours have passed and you have still not received the email, let us know.

What day are we on? Am I late or early in the assignments?
We started the class on Monday Aug 4th. So Mar 2nd was Day 1. With that in mind,
Mar 2 - Day 1
Mar 3 - Day 2
Mar 4 - Day 3
Mar 5 - Day 4
Mar 6 - Day 5
... and so on.

Some people are receiving emails earlier than I am. Why is this happening?
The emails are sent according to the time you signed up for this course. The emails are being sent on the day according to the table above.

I don't want to use facebook or Google to comment. Are there other ways to comment?
Yes, there are two more options to comment. Option 1) As a guest. You can leave a comment as a guest, but the disadvantage here is that you don't get a link back to you website or blog. People won't be able to find you. Option 2) Enter Name and Email and Password and register as a Disqus user. I love this option. I use this myself because this organizes all my comments in case I want to know what all websites I've engaged with. 

My photos are not uploading in the comments. What can I do?
If you are not able to upload a photo, there can be several reasons. There is a size limit of 2MB for the photo, if your photo is larger than 2MB, it won't be uploaded. Also, only certain types of photos can be uploaded. .jpg, .jpeg and .png are the only supported formats. If you are uploading RAW files from your camera or .dng files from lightroom, they won't be uploaded. If this is not the case, what has worked for most people is simple refreshing the page.

Comment box is not loading. What should I do?
For most people, refreshing the page has worked.

I just made a comment, but I cannot see it anywhere. Did it publish or not?
Make sure the "Sort by" at the top left of the box is selected to "Newest". This will make the comments appear by the date published and your comment should be at the top. To see the best comments, select the "sort by" to Best.

My question is not on the page, who can help?
If you can leave a comment below in the comment box, we'll reply you as soon as we can.

I would like feedback on my photos from Neel, how do I get that?
As we've said above, there are large number of participants in this course. Giving feedback to everyone is just not possible. VIP participants get private one-on-one feedback. We are thinking about if there is a way to provide feedback to others who are interested. We'll update as we finalize this.

  • Images work if they are in .jpeg or .jpg.

  • Sue

    I agree Flickr would be easier. My internet isn’t very clever at the best of times, and I can’t actually get to very many of the comments or pictures as my browser ends up freezing. The course is great and I’d love to see more of the work going on, I really would but my iPad can’t handle disqus very easily (or I may just be ham fisted!). And on mobile I’m finding it impossible.

  • Thank you. Disqus is not working out as good as I had originally thought. Flickr is certainly an option to consider. I think we’ll need to change how we post images.

    • Sue

      You would set it up so it was a group you had to ask to join (closed group) but people would need an account, they’d upload their pics to their Flickr account and then add them to the group. It does make following and responding to comments a good deal easier. It’s a great project though! Loving it. Though true to form I’m behind again today. Hoping next week will be a wee bit easier.

  • I think you should have a Flickr group regardless, you’ve built a great community here, it would be nice to have a place for everyone to post & share…

  • I am not very familiar with Disqus – Is there an easy way to get back to what I posted?

    • Yes, actually that was one reason I liked Disqus. If you click on your name, you will see all your comments that have been posted. then you can click on any of the comments and it takes you to the original comment.

  • I’m having problems seeing others photos. Sometimes they show up and sometimes not. Refreshing the page does not seem to help although on occasion it does. Am I missing a setting somewhere?

  • Jessica

    Disqus didn’t allow me to upload my vertical photos in a vertical format but rotated them to horizontal. How can I change that?

  • Catharina Linkenbach

    i love the course so far where the content is concerned but am really annoyed with the posting situation. I don’t like to use FB at all, I had deleted my account years ago and opened a new one just for this course (and will get rid of it the moment we’re done here, if not sooner)… a Flickr group would make viewing others’ pictures a lot easier, but I guess it’s personal preference. For the moment I feel like i’m missing out, not only because my pictures don’t seem to be anywhere but also because it is too time consuming to follow everyone else’s in different threads. Maybe that could be fixed for future courses?

    • In past we’ve tried everything from google plus to disqus and then facebook… Each of these have one thing or the other that didn’t fit… The real solution is self hosted forum where we can modify things as we need. But supporting that is a big pain…It would be easier to only have a limited paid only community but then you lose a big chunk of interaction… So really still searching for s perfect solution… Thank you for your patience and keeping up this. 🙂

      • Catharina Linkenbach

        I have taken part in some of susannah conway’s courses in the past and found flickr very, very easy. I just hate the load of cr*p you have to sift through every time you open FB… just saying 😉